AUABS / The details
Frequently Asked Questions
How do I place an order?
Select your piece, choose your size, add it to your bag and complete checkout. You will receive a confirmation on WhatsApp or email.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Please contact us immediately on WhatsApp. Once dispatched or in production, changes are not possible.
Do you offer Cash on Delivery?
Yes, within Pakistan.
Products & Sizing
What fabrics do you use?
We work with premium fabrics such as velvet, silk, organza and luxury cotton net, chosen to carry heavy embroidery beautifully.
How do I find my size?
Please refer to the size guide on each product page. If you are between sizes, message us and we will help you choose.
Are the colours exactly as shown?
We take great care with our photography, but slight differences may occur due to lighting and screens.
Is your embroidery handmade?
Our embroidery is machine-crafted for precision, then hand-finished by skilled artisans in Lahore — with hand-set beads, tassels and fine detailing. We also create fully handmade shawls and suits for our most exclusive pieces.
Do your suits come with a dupatta or shawl?
This depends on the design. The piece count and inclusions (for example, a complimentary embroidered velvet shawl) are clearly listed on each product page.
Shipping & Delivery
How long will delivery take?
3 to 7 working days after dispatch within Pakistan. Please see our Shipping page for details.
Do you ship internationally?
Currently we ship within Pakistan only. We want to serve our Pakistani customers with excellence first and earn your trust — international shipping will follow soon.
How can I track my order?
You will receive a tracking number once your order is dispatched.
Returns & Exchanges
Can I exchange my order?
Yes, within 3 to 7 days, if the item is unworn and has original tags. Please see our Returns page.
What if I receive a damaged item?
Contact us within 48 hours with photos and we will resolve it promptly.
Care
How should I care for my embroidered piece?
We recommend dry cleaning only. Store it folded in a soft cotton or muslin cover, away from moisture and direct sunlight. For velvet, avoid pressing directly on embroidery; steam gently from the inside.
Custom & Bespoke
Do you take custom or bridal orders?
Yes. Message us with your requirements and our team will guide you on design, timeline and pricing.
Still have a question?
Write to us at auabs@gmail.com or on WhatsApp +92 3001206022